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EL Dorado Disposal

Frequently Asked Questions

Frequently Asked Questions

How do I get my broken cart repaired/replaced?

We can either repair or replace your container at no charge. Call customer service to arrange the repair.

Is there a military discount?

No, but we offer a 10% Senior Discount.

Is there a senior discount?

Yes, we offer a 10% Senior Discount.

I have another company's cans. Will you service those?

No, our trucks can only service our carts.

I have a missed pickup, what do I do?

We will pick up your your extra ​ trash on your next scheduled pickup day. Please call customer service to arrange the pick up.

Do you sell containers?

No, we generally provide them with the service.

What is your cancellation policy?

We are sorry to hear you would like to cancel service. Please call us to begin this process.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

Yes there is a small charge for extra trash. Please call customer service to arrange a pickup.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.

What time should I set my trash & recycling carts out?

We start our routes at 5:00am each day. Please have your cart out by that time, or simply set it out the night before.

Where should I set my trash carts?

Please place your cart within 3 feet of the curbside by 5:00am on your service day.

How often is recycling picked up?

Residential: Recycling is picked up every other week. Calendars highlighting your recycle weeks are available for you to reference, and/or print, on our website under Residential Recycling.

Someone is illegally dumping in my container, who do I contact?

Your Local Police Inspection Office.

What debris is considered "construction waste?"

Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.

Can the charges for a roll-off at my home be added to my trash bill?

Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.

Can I set the roll-off in the street in front of my house?

Many of our service areas require permits, please inquire by phone for your area.

Can I throw tires and appliances away in roll-off?

No, we do not accept tires or appliances in our bins.

Do we provide LEEDS tracking?

Yes - Const Tracking and Reporting for LEEDS

Do we provide Construction Recycle Service?

For more information, please contact us through our website, or by phone.

Do you offer bear proof containers?

We offer 96 and 64 Gallon Bear Carts.

What is considered E-waste?

E-waste is electronic waste, like old TVs, computers, etc.

Can my roll-off be placed in my driveway?

Please contact us to find out more information about this.

Why is my first bill more than the monthly charge quoted to me?

Most likely because a pro-rated charge was included in your first bill, please contact us if you need additional information.

Who should I contact for an updated contract?

You can contact us through our website.

Why is my bill pro-rated?

You can contact us through our website for more information on that.

How much time does it take to cancel service?

You can contact us through our website for more information on that.

Do you provide weekend service?

No, we do not offer weekend service.

How many bags can I place out?

You can contact us through our website for more information on that.

Why can't I login online?

You can contact us through our website for more information on that.

How can I get a hold of someone in accounting?

You can contact us through our website.

El dorado disposal Mobile App

Never Miss Your COLLECTION DAY Again!

With our new El Dorado Disposal Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD THE

El Dorado Disposal Mobile App

WasteConnect ™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new WasteConnect ™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD THE NEW

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